首位负责制是指（）。

A.接到咨询后立即转到相关部门处理

B.接到投诉后立即找到相关责任人

C.对客户咨询、投诉先倾听再受理

D.对客户咨询投诉立即记录下来

   The couple’s quarrelling and fighting last Sunday   ___each other .

    I think so . Nancy was      in the arm and she blamed that her arm       the whole week .

A．wounded ; injured ; was hurting

B．hurt ; hurt ; was hurting

C．hurt ; wounded ; was hurting

D．injured ; hurt ; was wounding