______是指个体产生新奇独特、有社会价值的产品的能力或特性。
参考答案：创造性
对客人的公关手段有（）。
A.餐厅内办宣传栏
B.举办引起客人兴趣的活动
C.开业周年纪念
D.妥善处理投诉
Remember never to ask a European and an American personal questions. It is almost certain
that they ______ for it . [ ]
A. are not prepared
B. don't prepare
C. haven't prepared
D. are not preparing
