在问题处理的技巧方面,我们要适当让步,但是一定要坚持底线,必要时(),扼杀住客户非分要求。
A.不理客户
B.以权威制胜
C.进行恐吓
D.报警
参考答案:B
Can you tell me ________ at that time?
A.what were they doing
B.what they were doing
C.what are they doing
D.what they are doing