问题 问答题 论述题

营业期间营业场所工作人员应执行哪些规定?

答案

参考答案:

1、营业场所工作人员(保安员除外)应按规定营业时间开启场所大门或卷闸门并锁定,大门钥匙或遥控器应指定专人保管。

2、缓冲门的内外门钥匙或遥控器要指定专人分别掌管,隐蔽存放,不得带出柜台。缓冲门要始终保持防尾随状态,非遇到紧急情况,不得使用缓冲门“双开”功能。

3、临柜员需暂时离开岗位时,必须报经值班负责人同意,并妥善处理桌面有关物品,将现金、印鉴、密押、重要凭证、有价证券等入柜加锁,退出微机处理系统并妥善保管业务用卡(软件),在确认安全的情况下方能离开。

4、临柜员出入柜台时,必须告知同班人员引起注意,在确认安全后严格按照缓冲门出入操作规定进出,必要时应安排执勤保安员在门外警戒。

5、临柜员应在视频监控下办理业务。暂不支付的大宗现金应及时入柜入箱,不得置于桌面、地面等客户视线范围之内的地方。

6、营业场所值班负责人应加强巡视,检查缓冲门是否锁定、临柜员是否全部在岗、柜台内是否有无关人员,随时了解掌握营业场所秩序,柜台外有无可疑人员等。

7、非临柜工作人员因工作需要进入柜台内时,应征得营业场所领导批准,出具介绍信、有效证件,在有关人员陪同下,按要求登记后才能进入。

填空题

Some consumer researchers distinguish_____(1) "rational" motives and "emotional" (or "non-rational") motives. They use the term "rationality"_____(2) the traditional economic sense that assumes_____(3) consumers behave rationally when they carefully consider all alternatives_____(4) choose those that give them the greatest utility (i.e., satisfaction). _____(5) a marketing context, the term "rationality" implies that the consumer selects goods based_____(6) totally objective criteria, such_____(7) size, weight, price, and so on. "Emotional" motives imply the selection of goods____(8) to personal or subjective criteria — the desire_____(9) individuality, pride, fear, affection or status.The assumption underlying this distinction is____(10) subjective or emotional criteria do not maximize utility or satisfaction. _____ (11), it is reasonable to assume that consumers always attempt to select alternatives that, ____(12) their view, serve to maximize satisfaction. Obviously, the assessment of satisfaction is a very personal process, based_____(13) the individual’’s own needs as_____(14) as on past behavioral, social, and learning experiences. What may appear_____(15) irrational to an outside observer may be perfectly rational ______(16) the context of the consumer’’s own psychological field. For example, a product purchased to enhance one’’s self-image (such as a fragrance) is a perfectly rational form of consumer behavior. ____(17) behavior did not appear rational to the person who undertakes it_____ (18) the time that it is undertaken, obviously he or she would not do it._____(19) the distinction between rational and emotional motives does not appear to be warranted.Some researchers go so far_____(20) to suggest that emphasis_____ (21) "needs" obscures the rational, or conscious, nature of most consumer motivation. They claim that con sumers act consciously____(22) maximize their gains and minimize their losses; that they act not____(23) subconscious drives but from rational preferences,____(24) what they perceive to be_____(25) their own best interests.

单项选择题 A1型题