In dealing with public relations,we should make every effort to prevent the           in personality. [ ]

A. contact

B. contract    

C. connection

D. conflict

"治疗者对患者采取行动解决问题的勇气和细小的进步，都要及时归功于患者"属于（）。

A.保证

B.耐心倾听

C.个别治疗

D.集体治疗

E.疏导和支持