问题
单项选择题
Since your quality process was not up to the four sigma requirements desired by your customer, some of your products were rejected, and there is a potential that you would not get repeat business from the same customer. From a quality perspective. the costs associated with your products being rejected can also be categorized as ______ .
A) cost of conformance
B) customer retention costs
C) failure costs
D) performance cost
答案
参考答案：C
解析： 因为你的质量过程没有达到客户期望的4西格玛要求, 你的一些产品被拒绝, 很有可能你不能再从这个客户这里获得相同的商机。从质量角度而言, 由于你的产品被拒绝而引发的相关成本可以归为 ______ 。
A) 一致性成本 B) 客户维持成本
C) 失败成本 D) 执行成本
失败成本(又称为非一致性成本)包括返工产品、组件或不一致的过程的成本，担保成本、返工浪费和损失等。