问题 单项选择题

对于客户投诉,谁有权强行关闭客诉任务()

A.投诉接报口

B.客服主管

C.部门负责人

D.公司投诉专员

答案

参考答案:C

阅读理解

阅读下面短文 ,并根据短文后的要求答题 (请注意问的字数要求) 。

     [1] Hello. It's one of the first words we learn as babies, yet it's one of the last ones we think to use as

adults. That's unfortunate, because saying hello is more than just saying hello-it is recognition of another's

worth. How might the world change-how might we change-if we mastered this word? To find out, I spent

one month saying hello to every person I met. Here's what I've learned.

     [2] It can boost(促进) productivity. In one of the few studies ever done on this subject, Allan Allday, an

assistant professor of special education at Oklahoma State University, had middle school teachers greet their

students individually each morning. This exchange of greetings raised the kids' productivity. School went from

impersonal to personal, and that resulted in more class participation and better grades.

     [3 ] Environments influence friendliness. One study found that people in the city were less likely to shake

hands with a stranger than those in the countryside. And, researchers say, pleasant environments generally

encourage more smiles and hellos than unpleasant ones. My experience was similar. Whatever the reason,

my urban hellos were answered far less often than my rural ones. Similarly, people in vacation spots, like the

Jersey Shore, were far friendlier than those hurrying to work downtown.

     [4] It's a form of universal health insurance. It's impossible to say hello without smiling. And smiling has

been shown to lower blood pressure, relieve stress and boost happiness. Apparently, a smile creates a similar

effect in the recipient(接受者).

     [5] So maybe we can make the world a better place by ____. After a month of doing it, I feel lighter and

more connected and I have a better sense of well-being.

1. What does the author say about the adults according to paragraph 1? (within 8 words)

__________________________________________________________________________________________

2. Which sentence in the text is the closest in meaning to the following one?

   Teachers and students got friendlier so that the students became more active in learning and

   scored higher in tests.

__________________________________________________________________________________________

3. Fill in the blank in Paragraph 5 with proper words. ( within 5 words)

__________________________________________________________________________________________

4. List three effects of smiling on health according to the text. ( within 8 words)

__________________________________________________________________________________________

5. Translate the underlined sentence in Paragraph 3 into Chinese.

__________________________________________________________________________________________

单项选择题