问题 判断题

现场抢修人员发现报修工作单错派时,必须当即通知客户服务中心,并做好客户的解释工作后方可返回。

答案

参考答案:对

阅读理解

When I was 12, all I wanted was a signet (图章) ring. They were the "in" thing and it seemed every girl except me had one. On my 13th birthday, my Mum gave me a signet ring with my initials(姓名首字母) carved into it. I was in heaven.

What made it even more special was that it was about the only thing that wasn't being "replaced". We'd been burnt out in fires that swept through our area earlier that year and had lost everything—so most of the " new" stuff (东西) we got was really just to replace what we'd lost. But not my ring. My ring was new.

Then, only one month later, I lost it. I took it off before bed and it was missing in the morning. I was sad and searched everywhere for it. But it seemed to have disappeared. Eventually, I gave up and stopped looking for it. And two years later, we sold the house and moved away.

Years passed, and a couple of moves later, I was visiting my parents' when Mum told me that she had something for me. It wasn't my birthday, nor was it Easter or Christmas or any other gift-giving occasion. Mum noticed my questioning look. " You'll recognize this one," she said, smiling.

Then she handed me a small ring box. I took it from her and opened it to find my beautiful signet ring inside. The family who had bought our house 13 years earlier had recently decided to do some redecorations, which included replacing the carpets. When they pulled the carpet up in my old bedroom, they found the ring. As it had my initials carved into it, they realized who owned the ring. They'd had it professionally cleaned up by a jeweler before sending it to my mother. And it still fits me.

小题1:The underlined word "in" in the first paragraph probably means "_____".

A.fashionable

B.available

C.practical

D.renewable小题2:When she got the ring back, the writer was about _____.

A.13 years old

B.15 years old

C.26 years old

D.28 years old小题3:Which of the following is TRUE according to the passage?

A. The writer's family moved several times.

B. The writer never stopped looking for her ring.

C. The writer's ring was cleaned up by the new house owner.

D. The writer lost her ring in the morning when she took it off.小题4:What would be the best title for the passage?

A.My New Ring

B.Lost and Found

C.Lost and Replaced

D.An Expensive Ring

多项选择题

一般资料:男,32岁,已婚,公司职员。
案例介绍:求助者长相一般。大学时与同班同学恋爱,毕业后俩人结婚,由于女方是独生女,所以男方是入赘到女方,但两人的感情非常好。一天下班回家,求助者刚到家门口就听到丈母娘告戒妻子:“千万不能顺着你老公,要管得住他,如果什么事你都听他的,那你以后没好日子过。”求助者听了虽然很生气,但是为了妻子还是忍住了。还有一天晚上,求助者与妻子因为一些专业知识争论起来,气氛还算好。后来女方的妈妈以为小两口吵架,怕女儿受欺负,赶紧进来“掺和”帮女儿,使得夫妻两人争吵起来。结婚以来,发生这样的争吵并不少。求助者最近一段时间下班不想回家,而失眠、食欲不振,胃不舒服,体重减轻了十多斤。白天上班没精神,积极主动性较以前差了很多。曾到医院去就诊,可未查出什么问题,求助者不知如何是好,内心很矛盾,也很痛苦,为了不影响以后的生活、工作,主动前来咨询。
下面是心理咨询师与求助者的会谈对话:
心理咨询师:在这个问题上,你需要我帮你解决什么心理问题呢
求助者:对于这个问题,你能告诉我该怎么做吗
心理咨询师:对这件事,你可以先思考一下,到底该怎么做,可以吗
求助者:我想过啦,可是没有想出办法来。
心理咨询师:那你能说说你都想了什么吗
求助者:我想自己过,可那样我们就要先买房,可是以我们现在的经济状况,是根本不可能的,况且他们就一个女儿。我又想和丈母娘搞好关系,不要让她干预我们的生活,可是我觉得那个很难。唉!为这事,我现在都快烦死了,整天吃不下、睡不着的,工作时也没精打采的,什么也不想做。我就是想让你帮我解决这个问题。
心理咨询师:那咱们举个例子,假设你去逛商场,你喜欢的手表太贵了,可是便宜的你又不喜欢,那么你会怎么做
求助者:我既想要喜欢的,又不想花太多的钱。
心理咨询师:既然想买喜欢的,可又不想多花钱,那怎么办
求助者:(沉默)没法办。
心理咨询师:没法办,但又必须要买一个,那你又会怎么办
求助者:(沉默)只熊选一个。
心理咨询师:是的,选哪个
求助者:我可能会根据我的经济能力来选择。
心理咨询师:你看,都是同样的事情。因为两个各有利弊,你不是不知道怎么做,而是你想选的都只要利,是吗
求助者:哦,我明白了,你的意思是说我要求的太完美了吗
心理咨询师:那你觉得呢
求助者:我明白了,我知道该怎么办了……

在本次咨询开始阶段出现的现象,咨询师在处理时需注意的问题有( )。

A.以诚恳的态度帮助求助者正确地对待阻抗

B.使用咨询技巧突破阻抗

C.正确地进行心理诊断和分析

D.通过建立良好的咨询关系解除求助者的戒备心理