利用客户关系图来提取KPI，能够（） A.分析客户的满意度标准 B_爱下问搜题

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问题多项选择题

利用客户关系图来提取KPI，能够（）

A.分析客户的满意度标准

B.了解企业的内外客户

C.掌握为客户所提供的具体产出

D.了解企业的市场占有率

E.设定考评标准来衡量团队或个人绩效

答案

参考答案：A, C, E

解析：通过绘制客户关系图来提取KPI，不但可以观察到某一团队或个体为哪些内外客户提供了工作产出，全面掌握为每个客户所提供的工作产出的具体项目和构成，还可以根据绩效考评的要求，分析内外客户对这些工作产出的满意度标准，从而设定考评标准用来衡量团队或个体的绩效。

完形填空

One day, a well-known speaker was invited to give a lecture to an audience of 200. He started his lecture by       a $ 20 bill. He looked around the room, and asked, “Who would like this $20 bill?”      started going up.
He said, “I am going to       this $20 to one of you, but first, let me do this.” He crumpled up (揉皱) the 20-dollar bill. He then asked, “Who       wants it?” Still the hands were       in the air.
“Well”, he replied,“    I do this ?” And he dropped it on the       and started to step on it with his shoes. He picked it up. Now it was crumpled and       .
“Now, who wants it?” Still the hands went into the air.
“My friends, we have all learned a very       lesson. No matter what I did to the       , you still want it because it doesn’t decrease in     . It is still worth $20, with       we can buy what we need.
Many times in our lives, we are     , and trampled underfoot by the decision we      and the circumstances that come our way. We feel     we were worthless. But no matter what has happened or what may happen to us, you will never       your value. Dirty or clean, you are still priceless to those who do love you. The worth of our lives is determined not by       we do or who we know, but by who we are. You are      . Don’t ever forget it.”
If you       this lesson in mind, it will help you to       again when you fall. Each time it makes you grow much stronger.

D．bringing up

A．meaningless

B．even though

单项选择题 A1型题

治疗下齿痛应选取腧穴所属的经脉是（）

A.手阳明大肠经

B.足太阴脾经

C.足阳明胃经

D.手太阴肺经

E.手太阳小肠经