问题 多项选择题

一些重大旅游故障处理完后,专注员要认真总结并向旅行社和有关旅游部门呈交事故处理书面报告。报告的内容大致包括( )。

A.故障发生的原则

B.事故处理过程,事后造成的影响,应吸取的经验教训,今后的防范、改进措施

C.善后处理情况及赔偿情况

D.其他需要报告的事项

答案

参考答案:A,B,C,D

解析: 一些重大旅游故障和复合性旅游故障在处理结束后,导游员要认真总结故障情况,并向旅行社和相关部门作出书面报告。报告的内容大致包括:故障发生的原因和经过;故障处理过程;善后处理情况及赔偿情况;故障造成的影响、应吸取的经验教训、今后的防范、改进措施;其他需报告的事项。

计算题
阅读理解

Section B

Directions: Read the following four passages.  Each passage is followed by several questions or unfinished statements.  For each of them there are four choices marked A, B, C and D.  Choose the one that fits best according to the information given in the passage you have just read.

(A)

E-BAE STORES

A one-stop shopping place for ALL

We sell used clothes, games, books, CDs and DVDs.  This is also a place for buyers to buy your second-hand goods.  E-BAE is the best platform to market or purchase your dream items.  It is noise-free, complaint-free and no shopping crowd.  Goods are going at the lowest prices you can find in the town.

I am selling a computer.  It is a well-maintained second hand computer with a LCD monitor and a rechargeable battery.  It is at an affordable price.  E-mail Fred at frogprince@hotmail.com

Selling: Hiking shoes.  Worn only once.  In tip-top condition.  Dark brown leather material with black laces.  Branded. 

Original Price: $198

Sale Price: $120

Please drop an e-mail to Daniel at damiao@gmail.com

For sale: branded PEAR iPod with a thin black and silver body.  1 year old.

Storage size: 2GB

Original Price: $159

Sale Price: $100

Interested?  Please contact Jace at moveit@pacific.net.sg

Looking for the right bag for the right occasion?  We have a collection of big-name bags to suit your needs.  All on rent or going at amazingly low prices.  Drop an e-mail message to Chanel at quirkyfinds@yahoo.com or visit chanel.blogspot.com to answer your needs.

65. According to the advertisement, which of the following is the benefit of E-BAE Shop?

A. Crowding with customers. B. Paying original prices.

C. Shopping with ease and comfort.        D. Shopping with free shipping.

66. Which of the following items is not sold on the webpage?

A. Second-hand shoes.    B. Designer bags.

C. Electronic goods.                   D. Computer batteries.

67. If Anne needs a bag for a dinner party, which email address can she use to contact the person in charge?

A. frogprince@hotmail.com    B. damiao@gmail.com

C. moveit@pacific.net.sg        D. quirkyfinds@yahoo.com