问题 问答题

5S课程大纲
背景资料:
以下为河南某电器有限公司《5S推行实务》课程大纲:
[培训目标]
☆认识5S对企业经营的重要性。
☆理解5S的基本含义,掌握实施5S活动的基本要领。
☆学习导入5S活动的基本步骤。
☆掌握5S样板工程的制作方法。
☆掌握推进现场改善的基本要领。
☆活用5S评比推进现场改善和风气培养。
☆引导学员理清工作思路、变革工作观念。
☆了解新5S与“五常法”。
[课程结构及授课结构]
全局观、观念革新和管理技巧交融进行,具体结构见表4-1。

表4-1 课程结构及授课结构
5S基础概念
(30%)
推进实务技巧
(70%)
学员互动练习
30%
分享点评
20%
讲师讲解
50%
[互动形式] 案例研讨、角色扮演、专题讨论、针对性课堂咨询。 [培训对象] 企业各级干部,以40人左右为宜(超过50人改为讲座形式,取消互动练习,增加互动交流和咨询时间)。 [课程提纲] 课程提纲见表4-2。
表4-2 课程提纲
一、5S概要 二、5S导入及推进要点
◎当前的市场环境
·企业的使命与顾客满意五要素
·二十一世纪之大困惑
·5S对企业经营的重要性
◎整理的基本含义
·整顿的基本含义
·清洁的基本含义
·清扫的基本含义
·素养的基本含义
◎习惯良化——5S活动的核心目的
·5S活动的优劣观
·5S活动原则
·5S规划与实施原则
·5S日常活动原则
·推进5S活动的具体内容与四步骤
·5S活动的推进要点
·5S活动常用管理手法
三、5S样板工程制作方法 四、5S检查评比的要点
·样板工程——看得见的教育
·样板工程制作的意义
·5S整体规划要点(方针、目标、活动、业绩推
移……)
·生产现场5s样板工程的制作要点(部门方针、作
业文书、定置定位、管路线路、计测仪器……)
·办公室5S样板工程制作要点
·5S的背后
·检查评比的目的
·5S与风气培养
·检查评比的层次与频度
·检查评比的内容
·检查评比的组织方法
·5S激励方式设计
五、5S引申与“五常法” 六、企业现场巡查及5S推进研讨
◎五常法
(常组织、常整顿、常清洁、常规范、常自省)
◎从5S到五常法的个人转变
·职业化人士的五种基本心态
·组织的5S
·个人的5S
◎新5s——经营新原则
(速度、简化、战略、诚实、微笑)
针对企业现状与学员深入研讨
[培训时间]
14h(分2天开展)
[作业任务]
试分析该课程大纲的特点,并指出不足之处和修正方法。

答案

参考答案:(1)该大纲的特点
1)该课程大纲结构清晰,内容完整且信息丰富、用语简.洁,使人一目了然。
2)格式美观大方,容易吸引阅读者的注意力。
3)最大的优点是给出课程结构和授课结构,使大纲体现了内容重点与授课技巧的使用。
4)提纲内容有层次性,有利于促进理解。
(2)不足之处与改进方法
1)培训目标一项增加企业培训收益说明,使大纲更有说服力。
2)提纲各模块没有标示时间,可补上分配的时间段。
3)每个模块增加教学目标、培训方法,就更体现出内容模块设计的活动性和系统性。
4)如果附上讲师介绍材料,会使课程大纲锦上添花,内容更丰富。

阅读理解

第二部分:阅读理解(第一节20小题;第二节共5小题;每小题2分,满分50分)

第一节:阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出最佳选项。

A

In 1921, Lewis Lawes became the warden (监狱长) at Sing Sing Prison of New York State.No prison was tougher than Sing Sing during that time.But when Warden Lawes retired some 20 years later, that prison had become a humanitarian institution.Those who studied the system said credit for the change belonged to Lawes.But when he was asked about the transformation, here’s what he said, “I owe it all to my wonderful wife, Catherine, who is buried outside the prison walls.”

Catherine Lawes was a young mother with three small children when her husband became the warden.Everybody warned her from the beginning that she should never set foot inside the prison walls, but that didn’t stop Catherine!

When the first prison basketball game was held, she went into the gym with her three beautiful kids and she sat in the stands with the inmates.Her attitude was: “My husband and I are going to take care of these men and I believe they will take care of me! I don’t have to worry!” She insisted on getting acquainted with them and their records.She discovered one convicted murderer was blind so she paid him a visit.Holding his hand in hers she said, “Do you read Braille?” “What’s Braille?” he asked.Then she taught him how to read.Later, Catherine found a deaf-mute in prison.She went to school to learn how to use sign language.

Many said that Catherine Lawes was the body of Jesus that came alive again in Sing Sing from 1921to 1937.Then, she was killed in a car accident.The next morning Lewis Lawes didn’t come to work, so the acting warden took his place.It seemed almost instantly that the prison knew something was wrong.The following day, her body was resting in a casket in her home, three-quarters of a mile from the prison.As the acting warden took his early morning walk, he was shocked to see a large crowd of the toughest, hardest-looking criminals gathered like a herd of animals at the main gate.He came closer and noted tears of grief and sadness.He knew how much they loved Catherine.He turned and faced the men.

“All right, men, you can go.Just be sure and check in tonight!” Then he opened the gate and a parade of criminals walked, without a guard, the three-quarters of a mile to stand in line to pay their final respects to Catherine Lawes.And every one of them checked back in.Every one!

41.Catherine was not afraid of getting inside the prison walls because she believed ______.

A.one good turn deserves another      B.no pains, no gains

C.a new broom sweeps clean         D.virtue never grows old

42.The underlined word in paragraph three most probably refers to ______.

A.basketball players           B.prison guards

C.prisoners                 D.family of the prisoners

43.What made every one of the criminals check back in?

A.The acting warden’s requirement    B.The strict rules of the prison

C.Their respect for Catherine        D.The force of the guards

44.What is the best title of the passage?

A.A Tough Prison                            B.A Woman Bringing Changes

C.A warden Caring for Prisoners         D.A Great Wife

单项选择题