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收集客户信息阶段应如何处理？

答案

参考答案：

正面引导客户将不满的真实原因说出来，并积极倾听（在客户讲述的过程中不要打断他，而要鼓励他），如：为了尽快地帮您解决这个问题，您可以和我说说具体情况吗？

单项选择题

D


Any mistake made in the printing of a stamp raises its value. A mistake on one inexpensive postage stamp has made the stamp worth a million and a half times its original (本来的) value. The mistake was made more than a hundred years ago in the British colony (殖民地)of Mauritius, a small island in the Indian Ocean. In 1847 an order for stamps was sent to a London printer—Mauritius was to become the fourth country in the world to issue (发行) stamps.
Before the order was delivered(传达), a party was planned at Mauritius’Government House, and stamps were needed to send out the invitations. A local printer was told to copy the design for the stamps. He printed the words " Post Office " instead of " Post Paid " by mistake on the several hundred stamps that he printed.
Today there are only twenty-six of these misprinted stamps left—fourteen Onepenny Orangereds and twelve Twopenny Blues. Because of the Twopenny Blue’s rareness (稀少) and age, collectors have paid as much as $ 16800 for it.

The best title for this selection is ______.

A．The "Post Office" Mistake

B．The Twopenny Blue

C．A London Printer’s Mistake

D．How Maurius Became Famous
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单项选择题

2008年，我国境内民用航空通航机场共有158个(不含香港和澳门，下同)，其中定期航班通航机场152个。定期航班通航城市150个。
2008年，全国各机场共完成旅客吞吐量40576.2万人次，比上年增长4.70%。其中，国内航线完成36798.3万人次，比上年增长5.36%，内地至香港和澳门航线为1027.6万人次，比上年减少3.94%；国际航线完成3778.0万人次，比上年减少4.42%。北京、上海和广州三大城市机场旅客吞吐量占全部机场旅客吞吐量的34.62%。全国各地区旅客吞吐量的分布情况是：华北地区占17.76%，东北地区占6.01%，华东地区占30.25%，中南地区占26.08%，西南地区占13.87%，西北地区占4.25%，新疆地区占1.76%。
2008年，全国各机场共完成货邮吞吐量883.4万吨，比上年增长2.61%。其中，国内航线完成563.9万吨，比上年增长2.61%，内地至香港和澳门航线为43.9万吨，比上年减少6.49%；国际航线完成319.4万吨，比上年增长2.60%。北京、上海和广州三大城市机场货邮吞吐量占全部机场货邮吞吐量的57.42%。全国各地区货邮吞吐量的分布情况是：华北地区占18.30%，东北地区占3.76%，华东地区占46.32%，中南地区占19.34%，西南地区占9.57%，西北地区占1.79%，新疆地区占0.92%。

2008年全国各机场的旅客吞吐量中，内地至香港和澳门航线所占比重为：

A．2.1%
B．2.3%
C．2.5%
D．2.7%
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