根据对话内容，从对话后的选项中选出能填入空白处的最佳选项，然后将答案写到答题卡相应的位置上。选项中有两项多余选项。（共5小题；每小题2分，满分10分）
A: Can't you do something about the service in your hotel, manager?
B: 小题1:
A: My breakfast, that's the problem.
B: Yes?
A: I ordered a breakfast from room service half an hour ago.
B: Yes?
A: I've phoned room service three times, but my breakfast still hasn't come.
B: 小题2: Surely, you are angry.
A: I've got a meeting at nine. And now it seems I'll have to go there without breakfast.
B: Sorry, madam. You ordered breakfast half an hour ago and you've phoned three times since then
A: 小题3:
B: You should have received your breakfast no later than five or ten minutes after you'd ordered it.
A: 小题4:
B: 1'll work into this and make sure that the breakfast is sent to you immediately. Full English breakfast, was it?
A: Yes. Full English breakfast.
B: 小题5:
A: Thanks.
A．I see.
B．That’s right.
C．You are welcome.
D．So what, madam?E. That’s what I thought.
F. Sorry, madam. What’s the problem exactly?
G. I’ll deal with this and have it sent to your room right away.
小题1:F
小题2:A
小题3:B
小题4:E
小题5:G
题目分析：
小题1:客人抱怨旅馆的服务，但是经理不知道服务到底哪里出了问题。故有What’s the problem一问。选择F项。
小题2:客人说明了问题之后，经理表示听明白了。选择A项。
小题3:经理重复客人描述的问题，客人予以确认。选择B项。
小题4:经理说，客人订餐后应该在5到10分钟内送到房间，客人表示自己也是这么认为的。选择E项。
小题5:由客人最后的感谢可知，经理承诺马上将早餐送到客人房间。选择G项。