完形填空（共20小题，每小题1.5分，满分30分）
Picture this situation. It is late afternoon and you are 36 . You have an important dinner engagement that evening so you 37 to take an hour nap. Instead of setting your alarm you ask a friend who is visiting to wake you in an hour. He 38 .
Two hours later, your friend wakes you. You ask, “Why didn’t you wake me after one hour?” He 39 that he thought you asked him to wake you in two hours and that is what he said. You then have to run around and get ready 40 , muttering to yourself about how you 41 have set the alarm rather than asking your friend to wake you. Had you done that, you would not have been so 42 to get ready.
Your conclusion is correct. Your 43 of what happened looked at the system you used. Your friend’s 44 to wake you resulted from a miscommunication. 45 he didn’t hear you correctly or you misspoke.
46 at the situation from the point of view of being personally responsible is always better than blaming yourself or another. So how do you best be “responsible” in this situation? The answer is 47 in systems thinking.
Dr. W. Edward Deming is the American statistician who is credited with 48 the quality practices to Japan. 49 his arrival in that country in 1950, the label “made in Japan” was synonymous with inferior(劣等的) quality. Now the same “made in Japan” label is synonymous(等同) with 50 quality.
So what did Dr. Deming teach the Japanese that made such a 51 to the quality of their products? The answer is quite simple, yet profound. 52 on years of statistical analysis, Deming was able to validate(证明) that 94 % of all failures are not because people don’t want to do a good job. The fact is that 53 people want to do a good job.
What, then, is the 54 if it’s not the people?
It’s the system. The system failed in 94% of the 55 , not the people.
36. A. relaxed B. puzzled C. concerned D. tired
37. A. try B. decide C. promise D. expect
38. A. agrees B. admits C. accepts D. adopts
39. A. wonders B. doubts C. replies D. requests
40. A. carelessly B. quickly C. angrily D. suddenly
41. A. should B. could C. might D. would
42. A. slow B. rushed C. uncertain D. satisfied
43. A. understanding B. presentation C. description D. analysis
44. A. forgetfulness B. unwillingness C. failure D. fault
45. A. Either B. Neither C. Both D. Whether
46. A. Glaring B. Staring C. Glancing D. Looking
47. A. left B. found C. received D. completed
48. A. bringing B. turning C. fetching D. leading
49. A. Until B. After C. Before D. Since
50. A. different B. poor C. best D. high
51. A. difference B. destruction C. decoration D. distinction
52. A. Based B. Relied C. Focused D. Counted
53. A. few B. fewer C. more D. most
54. A. reason B. cause C. effect D. result
55. A. incidents B. accidents C. cases D. actions
