问题 多项选择题

关于响应客户,以下说法正确是有()

A.沟通中我们需要在60秒内回应客户,不可让客户等待太久

B.在客户超过2分钟未响应客服时发送提醒客户在线系统有“3分钟超时退出”的规则

C.你解答完了客户表示他知道了,此时就可以直接结束对话了

D.如果你去帮客户查询,需要较长时间的等待,需要明确告知客户等待时间(不能超过2分钟)

答案

参考答案:A, D

选择题
完形填空

二、完形填空(20*1=20分)

I stepped out of the hospital. My heart was filled with sadness and regret. My former best friend, Faith, had just ___21____.

She was only 16. ____22___, she was diagnosed with a terrible cancer in her right breast. Before her last breath we, who were so ____23___ to her, gathered around her side, ____24___ to hold back our tears and ___25____ her. Everyone wanted to give her their last ___26___, but people were just so choked up.

After that moment of deep ___27___. I was asked to help go through Faith’s things. Arranging her drawers, I suddenly discovered an ___28____ letter with the title “ My last words”.

I opened it slowly, checked the date and began to read the letter. The happy girl we had been with us was___29__ not as optimistic as we thought. She kept ___30____ until she couldn’t hold it in any more. But she had a beautiful imagination and great ambition.

In her ___31____ letter, she mentioned her dreams, her family and her shock in finding the ___32___. From her words I could see that she had left us with too many words unsaid and too many deeds undone. I am __33___ that she would have reached her goals and achieved her dreams ___34____ only God had given her some more time.

There is a saying that says fate is fair to everybody. But I just can’t help rejecting that ___35___. Faith, who had been a wonderful person and had great plans, had died before achieving her final dreams. It is time that ___36___ her from reaching her biggest moment. Why did ____37____ treat her unfairly?

Life is so short and precious that everyone should ____38____ it. Fate is unfair, which has become a motivation for me I have become bent on continuing my dreams and ___39____ never to give up. I will no longer waste ____40____ or complaint. I am going to get right down to working with all my strength.

21. A. run away             B. passed away         C. gone by              D. walked away

22. A. Unfortunately         B. Unreasonably        C. Suddenly             D. Truly

23. A. thankful              B. polite              C. dear                 D. friendly

24. A. failing               B. tending             C. trying               D. deciding

25. A. educate        B. comfort            C. leave                 D. support

26. A. words         B. demands            C. instructions           D. wishes

27. A. silence          B. thought            C. feeling                D. sorrow

28. A. unopened      B. unfinished          C. untouched            D. unlocked\

29. A. obviously      B. actually            C. simply               D. slightly

30.A.still             B. modest             C. calm                D. silent

31.A.first            B. next                C. last                  D. former

32.A. letter           B. danger              C. disease              D. problem

33.A. afraid           B. eager              C. anxious              D. sure

34.A.because          B. when              C. though               D. if

35.A.promise          B. dream              C. sentence              D. belief

36.A. discouraged      B. protected           C. stopped               D. held

37.A.history           B. fate               C. fact                  D. illness

38.A. value            B. mind              C. share                 D. hold

39.A. made            B. told               C. determined            D. promise

40.A. energy          B. strength           C. money                D. time