问题 问答题 简答题

简述处理异议的策略与技巧。

答案

参考答案:

1、转折法预期效果:

保持良好的洽淡气氛,为自己的谈话留有余地

2、转化法预期效果:

太极法,借力使力,突破僵局

3、补偿法预期效果:

产品的价格与售价一致的感觉。产品的优点对客户是重要的,缺陷对客户而言是较不重要的

4、复述法预期效果:

缓和气氛,削弱对方的气势

5、询问法预期效果:

把握住客户真正的异议点直接化解客户的反对意见

6、反驳法预期效果:

导正客户不正确的观点

阅读理解

There is a wonderful story about a young girl who had no family and no one to love her.

One day,feeling very sad and lonely, she was walking through a grassland when she noticed a small butterfly caught in a thorn (荆棘) bush. The young girl carefully released the Butterfly. Instead of flying away, the little butterfly changed into a beautiful fairy. The young girl rubbed(擦) her eyes in disbelief.“For your wonderful kindness,” the good fairy said to the girl,“I will give you any wish you would like.” The little girl thought for a moment and then replied,“I want to be happy.”The fairy  whispered(耳语) in her ear. Then the fairy disappeared.

As the little girl grew up, there was no one in the land as happy as she. Everyone asked her secret of happiness .She would only smile and answer,“The secret of my happiness is that I listened to a good fairy when I was a little girl.”

When she was very old and on her deathbed ,the neighbors gathered around her,they said to her “Tell us, please,” they begged,“Tell us what the good fairy said.” The lovely old woman simply smiled and said,“She told me that everyone, no matter how secure they seemed, no matter how old or young,how rich or poor, had need of me.”

小题1:______ the girl felt sad and lonely.

A.There was nobody to love her so

B.There were many friends

C.There was nothing to do

D.Seeing the butterfly was caught小题2: Noticing the butterfly was caught by the thorn,the orphan girl ______.

A.failed to help it release from the thorn

B.felt sorrow,but she didn’t go up to help it

C.fell down on it too

D.helped the butterfly escaped from the thorn小题3: The butterfly ______ after it was saved by the little girl.

A.flied away

B.changed into a fairy

C.still died

D.was more beautiful than before小题4:The only thing that the little girl wanted was________.

A.to be rich

B.to have her own parents

C.to have a lot of friends

D.happiness

单项选择题