问题 问答题 简答题

你酒店一住客在退房时将一包物品交给你,要求你转交给他的朋友黄先生,并说黄先生明天会取这包东西,你应如何处理?

答案

参考答案:

1.了解物品的种类,贵重物品、违禁物品可拒绝转交。

2.请客人写委托书,注明物品名称,数量、取物人姓名、联系地址等并签名。

3.核对委托书与物品是否一致。

4.黄先生来取物品时,出示有效证件,写下收条。有必要则复印证件。

阅读理解

Once there was a young woman who didn’t like her job. Everyday when she came home from work, she told her husband how terrible her day had been, how tiring the work and how unreasonable her boss. “Leave that job,” her husband told her.

“Oh, I will,” she said. “But not yet. I have too many friends there for me to leave.” And so she remained unhappy at work until the years became decades and her children had children. “Leave that job,” her grandchildren told her. “Oh, I will,” she said. “But not yet. There are only seven more years until I reach thirty years of service and can retire. So I can’t just yet.”

I know this woman. And her story reminds me of an old dog half asleep on the porch of a general store, moaning and groaning in the sun. “Why is your dog acting that way?” a customer asked the store owner. “Oh,” answered the man. “He’s lying on a nail.” “Well, why doesn’t he move?” “Because it’s not hurting him bad enough.”

That’s true for people, too. We convince ourselves the pain is not bad enough to leave the workplace we know. But we’re wrong. Prolonged work pain is continuing. Some work pain damages our self-esteem, kills our passion or destroys our dreams.

Wilbur Wright once commented, “We could hardly wait to get up in the morning. I know that exhilarating feeling of being so passionate about something I was working on that I couldn’t wait to get back to work. And people who are winning at working know that kind of passion, too.”

They get excited about work. They offer their unique gifts and talents eagerly. And when things don’t change as they sometimes will, they refuse to let environment hijack(劫持) their self-esteem, passion or dreams.

小题1:The woman complained to her husband every day because   .

A.she didn’t have enough money to support her family

B.her boss criticized her for what she had done

C.she was not satisfied with her job at all

D.her work was difficult and her boss was cruel小题2:From the second paragraph we can know that the woman   .

A.liked making friends with others

B.loved all of her children very much

C.left her tiring job at last

D.did exactly the same job all along小题3:The underlined word “Prolonged” (in Paragraph 4) means   .

A.lasting

B.slight

C.serious

D.hard小题4:People who are getting along well with their work     .

A.have to get up early every day

B.are not willing to go to work

C.need more unique gifts and talents

D.are likely to change with the situation

问答题 简答题