This is my friend, Tom. He        from England. He is thirteen years old. He        a round face, big eyes and a          mouth. His hair          short.          favorite food is chicken. Look          the photo          his family. The men        the sofa are his parents. They are office       . Tom and I are good friends. We are in the same grade, but in different       .

小题1:A．comes                  B．come                C．are

小题2:A．have                   B．has                  C．is

小题3:A．big                 B．wide                 C．long

小题4:A．are                 B．is                   C．am

小题5:A．He                  B．His                  C．He’s

小题6:A．like                    B．in                   C．at

小题7:A．to                     B．of                   C．for

小题8:A．on                     B．at                   C．with

小题9:A．worker                 B．workers              C．work

小题10:A．classes                B．class                   C．grades

对于索赔争执的解决，需要分析（）。

A．索赔的程序

B．争执的解决方式和程序

C．仲裁条款，包括仲裁所依据的法律、仲裁地点、方式和程序、仲裁结果的约束力

D．争执中涉及的政府有关部门的意见

E．索赔争执的解决方法