基本规范中对于服务质效和侵犯权益的投诉,一般投诉事项在()个工作日内办结。
A.5
B.10
C.15
D.20
参考答案:D
Maria is a _____ person and never makes any unreasonable demands.
A.sensitive
B.sensible
C.obedient
D.jealous
With his work completed, the manager stepped back to his seat, feeling pleased()he was a man of action.
A.which
B.that
C.what
D.whether