问题 单项选择题

关于电话接听规范,下面哪一项是不正确的?()

A、电话用语礼貌、简练、声音适中

B、电话铃响三声内摘机,摘机后主动说“您好”

C、客户电话中断后,要主动打回给客户

D、同事不在时要及时代接同事电话,如果是客户打来的,问的内容自己又不知道,可以直接说“这事不归我管,我不知道”

答案

参考答案:D

阅读理解

阅读理解。

     A survey by baidu.com showed there were 16 million bloggers (写网络日志的人). Xu Jinglei was one

of the first famous people that the website sina.com. invited to open blogs.

     The web log written by Xu Jinglei is now the world's most popular. Xu, an actress-turned -director,

became famous overseas when she won a Best Director Award for the film. A Letter From an Unknown

Woman in 2004.

     Her blog has broken the domestic (国内的) record with more than 10 million visits.

     Xu updates (更新) her blog every other day. But if she feels very good she sometimes posts two or

three articles in a day.

     Visitors leave thousands of messages about each of her articles, praising (赞扬) her open, free writing

style, commenting (评论) on films.

1. Now Xu Jinglei's web log is _________.

A. broken by hacker

B. written by an unknown woman

C. the world's most popular

D. closed by government

2. How many visitors does Xu's blog have?

A. About 16 million.

B. About 36.82 million

C. 2004

D. over 10 million

3. _________ invited Xu Jinglei who was one of the first famous people to open blogs.

A. The website baidu.com

B. The website sina.com

C. The website Yahoo.com

D. The website blog.com

4. From the passage we know that _________.

A. a survey by baidu.com showed there were 16 million bloggers writing in English

B. Xu Jinglei was the only one that the website sina.com invited to open blogs

C. Xu Jinglei always posts one article in a day

D. Visitors leave lots of messages about her articles in her blogs

多项选择题