客户服务效果是衡量（）在一定时间内客户服务工作质量及成效的重要内容。

A.企业

B.公司

C.部门

D.集体

Risk response development is intended to______．

A．create steps to identify project risks

B．formulate strategies for dealing with adverse events

C．construct a list of previous project risks

D．develop measurements to quantify project risks