问题
单项选择题
关于客户满意，下列说法不正确的是( )。
A．客户满意是指客户感觉状态的水平
B．客户满意来源于服务的绩效与客户期望所进行的比较
C．绩效不及期望会造成客户不满；绩效超过期望则客户十分满意或喜悦
D．客户的实际感受全是真实的
答案
参考答案：D
解析： D项，客户的实际感受不一定全是真实的。
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关于客户满意，下列说法不正确的是( )。
A．客户满意是指客户感觉状态的水平
B．客户满意来源于服务的绩效与客户期望所进行的比较
C．绩效不及期望会造成客户不满；绩效超过期望则客户十分满意或喜悦
D．客户的实际感受全是真实的
参考答案：D
解析： D项，客户的实际感受不一定全是真实的。
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| Wei Hua was quite busy yesterday. She got up 1 7:00 in the morning. She washed her face 2 and had some milk and bread 3 breakfast. It was a fine day. She went to school early. She had four 4 in the morning. She had a little 5 after lunch, 6 she worked very hard in class all day. She played basketball after school and then went home. On her way 7 she bought a pen. When she 8 home, she had a short rest. After that she helped her parents. She quickly cooked 9 and cleaned the house. She watched TV for half an hour after supper. Then she finished her homework at half past nine. She 10 at ten. | ||||
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