发生了漏接事故，导游人员应实事求是地向旅游者______情况，诚恳地赔礼道歉，用提供更加热情周到的______来取得旅游者的谅解。
参考答案：说明 服务
根据课文意思填空。
1. We like karaoke _________ China.
2. I would _________ some Chinese food.
3. Jenny wants Western _________.
4. The man is a bad _________.
5. They go _________ the restaurant.
结汇
