问题
多项选择题
某饭店的顾客调查显示，该饭店的前厅服务气氛满意度较低，要改变这一状况，该饭店应着重抓好______等环节。
A．前厅硬件设施完善
B．员工精神面貌控制
C．前厅服务方式设计
D．服务信息有效展示
E．前厅营业广告设置
答案
参考答案：B,C,D
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某饭店的顾客调查显示，该饭店的前厅服务气氛满意度较低，要改变这一状况，该饭店应着重抓好______等环节。
A．前厅硬件设施完善
B．员工精神面貌控制
C．前厅服务方式设计
D．服务信息有效展示
E．前厅营业广告设置
参考答案：B,C,D
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| Jim Green has been in China for more than two years. He has been to many interesting 1 in Beijing, but he has not yet been to many other parts of 2 . Last week he went to Mount Emei in Sichuan with his 3 . Many people like to travel by 4 , but the Greens think that travelling by train is the best. It is much 5 and far more enjoyable than a rushed journey by air. They had a won-derful train ride to Chengdu 6 they went on to Mount Emei by bus. The train was quite nice and tidy, and there weren't too many people in 7 sleeping car. The Greens could stand up and 8 around. It was a long journey, 9 none of them felt tired. They kept 10 the beautiful things out of the window. They talked, laughed and played cards. The conductor kept coming to give them hot water and 11 them newspapers. People nearby 12 with each other. A young man tried to speak English with Mr and Mrs Green. Jim thought the train was like a big moving party. He went to sleep quite 13 . He enjoyed listening to the sound of the running train and then fell asleep. When Jim woke up the next morning, the train was already 14 Chengdu. His train ride seemed really 15 , but his memory (记忆) of the pleasant journey will last long. | ||||
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