对待客户投诉,要运用提问技巧,让客户尽情地说;注意对事件全过程进行仔细询问,语速不宜过快,要做详细的投诉记录。
参考答案:对
用所给词的适当形式填空。
1. Jay sang the song ________ (beautiful).
2. The water in the river is _________ (harm). You can drink it without cooking.
3. When I passed the driving test, I thought I was the _________ (luck) person in the world.
4. Danny and Daniel are brothers, and their _________ (wife) are sisters. That's interesting.
5. This dress is very popular this year. Do you know who the ________ (design) is?
6. What do you think about the air _________ (pollute) in your hometown?
7. They stopped _________ (talk) and listened to their teacher.
8. Many people use computers in their _________ (day) lives.
全会提出,全面深化改革必须加强和改善党的领导,充分发挥党总揽全局、协调各方的领导核心作用,建设()的马克思主义执政党,提高党的领导水平和执政能力,确保改革取得成功。
A、学习型
B、服务型
C、创新型
D、廉洁型