Directions:You recently bought an item of

问题问答题

Directions:

You recently bought an item of clothing in another town, but found some problems with it after you returned home. Write a letter to the manager and say

· what happened

· what the problems are

· what you would like them to do.

Write your letter in no less than 100 words. Write it neatly on ANSWER SHEET 2.

Do not sign your own name at the end of the letter; use " Li Ming " instead. Do not write the address.

答案

参考答案：

[范文]

Dear Sir or Madam,

I feel bad to trouble you but I am afraid that I have to make a complaint about the coat I bought in your department store several days ago.

After I had bought the coat and returned home, I found some problems with it. There was a small hole in one of the coat sleeves, and the zipper had broken off, actually tore off. I telephoned your department store the day before yesterday and explained what the problems were to the shop assistant from whom I bought the coat. However, she was quite rude on the telephone and informed me that I could not get a replacement for this coat as it was purchased at a reduced price.

I would be perfectly satisfied if you would kindly replace the coat or refund my money.

I would like to have this matter settled by this weekend.

Yours sincerely,

LiMing

解析：

[模板(训练目标：投诉信)]

Dear Sir or Madam,

I feel bad to trouble you but I am afraid that ①__________.

②__________, I found some problems with it.

③__________.

④__________.

However, ⑤__________.

I would be perfectly satisfied if ⑥__________.

I would like to ⑦__________.

Yours sincerely，

LiMing

①说明事由

②事情发生的时间

③具体问题

④自己的挽救行动

⑤挽救行动未获成功

⑥具体要求

⑦催促解决时间