问题 单项选择题

按通用服务礼仪的规定,在文明服务用语规范中,以下说法正确的是()

A.尽量使用"我"代替"我们"

B.遇刁钻客户及其它特殊情况,尽量多说"对不起,这是我们的错"

C.工作中习惯使用"请"、"您"、"谢谢"等文明用语,杜绝蔑视语、否定语和斗气语

D.面对客户的误解、辱骂,要针锋相对,维护银行尊严

答案

参考答案:C

阅读理解

阅读理解。

     One of my wonderful memories is about a Christmas gift. Unlike other gifts, it came without wrap

(包装).

     On September 11,1958, Mum gave birth to Richard. After she brought him home from hospital,

she put him in my lap, saying," I promised you a gift, and here it is ." What an honor! I turned four a

month earlier and none of my friends had such a baby doll of their own. I played with it day and night.

I sang to it. I told it stories. I told it over and over how much I loved it!

    One morning, however, I found its bed empty. My doll was gone! I cried for it. Mun  wept and told

me that the poor little thing had been sent to a hospital. It had a fever. For several days, I head mum and

Dad whispering such words as "hopeless","pitiful",and "dying", which sounded ominous.

   Christmas was coming, don't expect any presents this year "Dad said, pointing at the socks I hung in the

living room. I'd never seen him cry before.

  The phone rang early on Christmas morning. Dad jumped out of bed to answer it. From my bedroom

I heard him say." what? he's all right?" he hung up and shouted upstairs." The hospital said we can bring

Richard home! "

    "thank god!" I heard Mum cry.

     From the upstairs window. I watched my parents rush out to the car. I had never seen them so happy. And I was also full of joy. What a wonderful day! My baby doll would be home. I ran downstairs. My

socks still hung there flat. But I knew they was not empty: they were filled with love!

1. what happened to the author on September 11 1958 ?

A.  He got a baby brother

B.  He got a C hristmas  gift

C.  He became four yesrs old

D.  He received a doll

2. What does the underlined word"ominous"in Paragraph 3 probably mean?

A. Impossible.

B. Boring

C. Difficult

D. Fearful

3. Which word can best describe the feeling of the father when Christmas was coming?

A. Excitement.

B. Happiness.

C. Sadness.

D. Disappointment.

4.What is the passage mainly about ?

A.  A sad Christmas  day  

B.  Life with a lovely baby

C. A special Christmas gift.

D. Memories of a happy family

单项选择题