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问题 单项选择题

（）得含义是：组织依存于顾客，因此组织应当理解顾客当前和未来的需求，满足顾客要求并争取超越顾客期望。

A、以顾客为中心原则

B、基于事实的决策方法原则

C、领导作用原则

D、全员参加原则

答案

参考答案：A

单项选择题

One afternoon, my son Adam asked me, "Are all people the same even if they are different in color " I thought for a minute, and then I said, "I’ll explain,（1）you can just wait until we make a quick stop at the grocery store. I have something （2） to show you. "At grocery store, we bought some apples-red, green and yellow ones. Back home, I told Adam, "It’s time to（3） your question." I put one apple of each type on the table. Then I looked at Adam, who had a （4） look on his face."People are like apples. They come in all different colors, shapes and sizes. On the（5）, some of the apples may not even look as the others. " As I was talking, Adam was（6）each one carefully. Then, I took each of the apples and peeled them, placing them back on the table, but （7） a different place."Okay, Adam, tell me which is which." He said, "I can’t tell. They all look same now." "Take a bite of （8）. See if that helps you decide which one is which. "He took（9） , and then a huge smile came cross his face. "People are just like apples! They are all different, but once you（10）the outside, they’re pretty much the same on the inside. "He totally got it. I didn’t need to say or do anything else.

第（6）空应选择（）

A. examining

B. measuring

C. drawing

D. packing
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问答题 案例分析题

阅读下列材料，回答问题：

材料一16世纪末来华的耶稣会教士利玛窦在一封信中说：“中国人非常博学，医学、自然科学、数学、天文学都十分精通。他们以不同于我们西方人的方法正确地计算日食、月食。”

材料二由于历史的巧合，近代科学在欧洲崛起与耶稣会传教团在中国的活动大体同时，因而近代科学几乎马上与中国传统科学相接触。

——李约瑟《中国科学技术史》

材料三董仲舒是有汉一代最有影响的思想家，在当时就享有“群儒之首”的声誉，在中国文化史上，也占有重要地位。……董仲舒学说的消极影响也是严重的……我们民族性格中的封闭自我，盲目自足，因循守旧，不思奋进等等劣根性，都与之直接相关。

——冯天瑜等著《中国文化史》

材料四中国人在科学实验发明上的确非常伟大。问题是：它为什么没有继续上升到理论，构筑起其理论体系，或如西方那样，发展出现代科学。

——李约瑟《中国科学技术史》

结合材料三，从思想文化方面回答材料四中李约瑟的“问题”。
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