问题 问答题 案例分析题

郑伟是一家大型国有企业的总经理。有一次,他获悉有一家著名的德国企业的董事长正在本市进行访问,并有寻求合作伙伴的意向。他于是想尽办法,请有关部门为双方牵线搭桥。让郑总经历欣喜若狂的是,对方也有兴趣同他的企业进行合作,而且希望尽快与他见面。到了双方见面的那一天,郑总经理对自己的形象刻意地进行了一番修饰。他根据自己对时尚的理解,上穿夹克衫,下穿牛仔裤,头戴棒球帽,足蹬旅游鞋。无疑,他希望自己能给对方留下精明强干、时尚新潮的形象。然而事与愿违,郑总经理自我感觉良好的这一身时髦的“行头”,却偏偏坏了他的大事。

请指出郑总经理的错误在哪里?他的德国同行对此会有何评价?

答案

参考答案:

根据惯例,在涉外交往中,每个人都必须时时刻刻注意维护自己的形象,特别是要注意自己正式场合留给初次见面的外国友人的第一形象。郑总经理与德方同行的第一次见面属国际交往中的正式场合,应穿西服或传统中山服,以示对德方的尊重,但他没有这样做。他的德方同行会认为:此人着装随意,个人形象不合常规,给人的感觉是过于前卫,尚欠沉稳,与之合作之事再作他议。

解答题
填空题



Every human being is fallible; we make mistakes. In America when a mistake has been made, it is considered fitting for the person (1) to acknowledge his or her error and to apologize to anyone who has been inconvenienced. Even (2) are expected to admit their mistakes and apologize for them. Trying to (3) a mistake and denying your guilt are considered to be indicative of serious (4) .
If you make a mistake that (5) a group of people, a public apology is considered the best method for (6) . If the mistake was a serious one, or if some people were inconvenienced more than others, then the (7) should follow the public apology with private ones to (8) .
It is especially important for executives and company heads to be able to admit their mistakes. Sometimes leaders are afraid that if they (9) , they will lose the respect of their employees. Actually (10) — if you are honest with your employees and yourself, (11) , and show that you are willing to accept blame when you make a mistake, then your employees will be (12) you. They will also be more likely to admit their own mistakes.
If you (13) one person, it is usually best to apologize to that person alone, unless your mistake (14) by a large group of people. For example, if Leonard (15) to Mr. Todd during a committee meeting, it would be (16) for Leonard to apologize to Mr. Todd at the next committee meeting. If the (17) created by the initial mistake is public, then the apology should be public. However, if Leonard raised his voice to Mr. Todd when only the two of them (18) , he may apologize privately. Notice as well (19) the apologies are. As soon as you realize you have made a mistake, you should (20) .