问题
单项选择题
服务的主体、固有特征,服务的主要、基本内容,这是指服务的()
A.显性要素
B.隐性要素
C.物品要素
D.环境要素
答案
参考答案:A
服务的主体、固有特征,服务的主要、基本内容,这是指服务的()
A.显性要素
B.隐性要素
C.物品要素
D.环境要素
参考答案:A
完形填空(共15小题;每小题1分,满分15分) 46 blind, deaf, unable to walk or use your hands easily is something that most people can’t imagine. But many people 47 these challenges 48 Liz Smith. Liz can’t use her arms or legs well, and normal things like answering the telephone,opening and 49 the door or carrying things have always been difficult for her.Then one day last year,a friend of her said that she would like to help her out. She talked to “Animal Helpers ” to see if it would be possible for her to get a specially 50 dog. 51 six months of training with a dog at “Animal Helpers”, Liz smith was able to 52 him home. Her dog’s name is “Lucky” --- a good name for him 53 Liz feels lucky to have him. 54 does Lucky help her? Well, he has been trained to understand many different 55 .For example, when Liz says, “Lucky, fetch my book!” and he 56 at once. He is very clever and understands many English words ,57 some difficult 58 like “upstaris”. “Animals Helpers” is an organization 59 to help disabled people .60 is very important that it doesn’t run out of money. The donation is greatly appreciated and the money is well used to help disabled people like Liz.
|