问题 问答题 简答题

请简述创优质服务策略所包含的内容。

答案

参考答案:

一、制定优质服务的策略:

企业应该及时发现所存在的服务质量差距,采取措施加以改进,使企事业能够依靠优质服务提升竞争力。

二、塑造服务的共同愿景:

企业要想有效实施服务战略,提高服务质量,就需要所有人员具有一个共同的愿景,这样大家才能从思想上达成共识,在行为上拧成一股绳向前冲。

三、基准化:

向佼佼者学习:基准化就是将自己的产品、服务、市场营销活动等与竞争对手尤其是最强的竞争对手的标准进行比较,在比较中取长补短。

单项选择题
单项选择题

When a disease of epidemic proportions threatens the public, scientists immediately get to work, trying to locate the source of affliction and find ways to combat. Vaccination is one of the effective ways to protect the (1) population of a region or country which may be (2) grave risk. The process of vaccination allows the patient’s body to (3) immunity to the virus or disease so that, if it is encountered, one can fight it (4) naturally. To accomplish this, a small weak or dead (5) of the disease is actually injected into the patient in a controlled environment, (6) his body’s immune system can learn to fight the invader (7) . Information (8) how to penetrate the disease’s defenses is (9) to all elements of the patient’s immune system in a process that occurs naturally, in which genetic information is passed from cell to cell. This makes sure that (10) the patient later come into contact with the real problem, his body is well equipped and trained to (11) with it, having already done so before.

There are, however, dangers (12) in the process. (13) , even the weakened version of the disease contained in the vaccine proves (14) much for the body to handle, resulting in the immune system (15) , and, therefore, the patient’s death. Such is the case of the smallpox vaccine, (16) to eradicate the smallpox epidemic that nearly (17) the whole Native American population and killed massive numbers of settlers. (18) 1 in 10,000 people who receive the vaccine (19) the smallpox disease from the vaccine itself and dies from it. Consequently, the process, which is truly a (20) , may indeed hide some hidden curses.

15()

A.hurting

B.hindering

C.deteriorating

D.endangering