问题 问答题 简答题

简述实现有效沟通的四个重点环节?

答案

参考答案:

有效的沟通是对传递的信息的相互理解。因此,要实现有效沟通必须关注做好四个重点环节的联动,这四个重点环节是:

1、要了解客户

2、要维系客户

3、要关怀客户

4、要感动客户

完形填空

Elderly people who drink several cups of green tea a day are less likely to suffer from depression, probably due to a "feel good" chemical found in this type of tea, Japanese researchers said.

Several studies have    1 drinking green tea to lessening psychological problems and Kaijun Niu, of Tohoku University Graduate School, and colleagues found people    2  70 and older who drank four or more cups of green tea daily were 44 percent   3    likely to experience depression.

Green tea is widely  4   in many Asian countries, 5   China and Japan.

Niu's team  6    1,058 relatively healthy elderly men and women. About 34 percent of the men and 39 percent of the women had symptoms of    7  , according to the study that was  8     in the American Journal of Clinical Nutrition.

A total of 488 participants said they    9   four or more cups of green tea a day, 284 said they downed two to three cups    10  and the rest reported having one or fewer cups daily.

According to the researchers, the    11   effect of drinking more    12   tea on alleviating symptoms of depression did not    13  after they factored in social and economic status, gender, diet, history of medical problems and       14 of antidepressants.

There was no   15   between consumption of black or oolong tea, or coffee, and   16    symptoms of depression.

A green tea component, the amino acid thiamine(硫胺素), which is  17   to have a tranquilizing(镇静的)  18  on the brain, may 19  the "potentially beneficial effect" shown in the current study, Niu noted,   20  that more study is needed.

(   ) 1. A. linked              B. taken         C. considered               D. regarded

(   ) 2. A. aging                      B. aged          C. years                D. age

(   ) 3. A. more                B. little          C. less                  D. much

(    ) 4. A. sold                 B. planted      C. spread               D. consumed

(    ) 5. A. including          B. concluding C. containing               D. considering

(    ) 6. A. looked for               B. checked     C. investigated      D. asked

(    ) 7. A. optimism          B. happiness   C. bitterness          D. depression

(    ) 8. A. published         B. come out   C. appeared           D. showed

(    ) 9. A. ate                   B. drank               C. swallowed               D. chewed

(    ) 10. A. weekly           B. daily          C. monthly           D. yearly

(    ) 11. A. apparent         B. light          C. huge                D. gentle

(    ) 12. A. black                     B. oolong      C. coffee              D. green

(    ) 13. A. fade                      B. disappear   C. run                  D. decease

(   ) 14. A. influence               B. effect               C. use                   D. result

(    ) 15. A. association      B. use            C. comparison       D. difference

(    ) 16. A. lower             B. increase     C. strengthen         D. cause

(    ) 17. A. assumed          B. thought     C. imaged              D. hoped

(    ) 18. A. effect             B. affect               C. effort                      D. outcome

(    ) 19. A. report             B. confirm     C. complete          D. explain

(    ) 20. A. adding            B. addressing        C. speaking           D. saying