A businesswoman got into a taxi in midtown. As it was the rush hour and she was in a   __1__   to
catch a train, she   __2__ a quick way to reach it.  "I have been a taxi driver for 15 years!" the driver said   __3__. "You don't think I know the best way to go?"
     The woman tried to explain that she hadn't   __4 __   to annoy him, but the driver kept __5 __. She
finally realized that he was too annoyed to be   __6 __, so she changed her   __7 __. "You know, you are right," she told him. "It must seem   __8 __ for me not to think you know the best way   __9 __   the city."
     __10__, the driver glanced at his   __11__   in the rearview mirror, turned down the street she wanted and got her to the train on time.  "He didn't say another word the rest of the ride," she said. "__12__   I got out and paid him. Then he thanked me."
     When you find yourself   __13__   with people like the taxi driver, you will always try to   __14__  
your idea. It can lead to longer arguments, lose job chances or    __15__    marriages.  I have discovered one simple   __16__   extremely unlikely method that can prevent the disagreement or other difficult
situations from   __17__   in a disaster.
     The   __18__   is to put yourself in the other person's shoes and look for the   __19__   in what that
person is saying. Find a way to   __20__, and the result may surprise you.