问题 问答题 简答题

分析客户需求的具体操作步骤有哪些?

答案

参考答案:

⑴倾听客户的阐述。认真倾听客户的阐述既使自己获得更全面的信息,又能够保持与客户高效、直接的交流。

⑵进行开放式和封闭式的提问。

⑶分析客户需求。对各种信息进行处理和分析,明确客户需求的特点。

⑷撰写书面需求报告。书面需求报告客户单方面陈述式的书面需求,以及对客户需求的分析报告。

阅读理解

阅读理解。

   Mr. Wilson gave his wife ten pounds for her birthday. The day after her birthday,Mrs. Wilson went

shopping. She got on a bus and sat down next to an old lady. After a while,Mrs. Wilson noticed that the old lady's bag was open.  She saw a ten-pound not inside the handbag which was just like the one her

husband had given her. So she quickly looked into her own bag:the ten-pound note had gone!

Mrs. Wilson was sure that the old lady had stolen it. She thought for a while and she was sure that she

should call the police. But as she disliked getting people into trouble, she decided to take back the money

from the old lady's handbag and say nothing more about it. She looked around to make sure that nobody was watching, then she carefully put her hand into the old lady's hand bag, took the note and put it carefully into her own bag.When Mrs. Wilson got home that evening,she showed her husband the beautiful skirt

she had bought. “How did you pay for it?”he said.“With the money for my birthday, of course.” she

replied.“Oh?What's that then?”he asked as he pointed to a piece of ten-pound note on the table.

A.根据短文内容, 用合适的单词填空。

One year, Mr. Wilson gave his wife Mrs. Wilson a 10-pound     1    for her birthday. Mrs. Wilson left it at home, but she wasn't aware of that. When she got on the bus, she    2       that an old lady's bag was open. She saw a ten-pound note inside and she thought that it was ___3_____ So she took it and bought a

beautiful     4     with it. But when she got home in the evening, she knew that she was   5      to think about the old lady stealing her money.

1.____________   2.____________   3.____________4.____________   5.____________

B.根据短文内容. 选择最佳答案。

6. What did Mrs. Wilson see inside the old woman's bag?

A. A ten-pound note.     

B. A note.     

C. Twenty pounds.    

D. A dress.

7. What did Mrs. Wilson do when she was sure that the old lady had stolen her money?

A. She called the police?    

B. She shouted for help, \   

C. She took back the money herself.    

D. She argued with the old lady.

8 . The word “replied” can be replaced by “___________”.

A. asked      

B. answered      

C. said      

D. talked

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