问题 单项选择题

()是指服务人员对顾客需求的感受程度、服务热情和反应能力等。

A、服务质量

B、服务标准

C、服务行为

D、服务反应

答案

参考答案:D

阅读理解

阅读理解。

      Tickets (门票) for the NBA basketball game are going on sale (出售). Lots of people like to go to watch

basketball. Most of them are going to cheer (欢呼) for their teams. However (无论如何), there are never enough

tickets for everyone. So some people come the day before and sleep in front of the ticket office. At night, when

they are waiting, some people play music, others dance and sing, and still others talk about their favorite players.

Sometimes they argue (争论) because they like different teams. After waiting all night to buy tickets, they will be

too tired to enjoy the game.

1. Why do many people like to go to basketball games? [ ]

A. It's easy to buy tickets.

B. They like to see their favourite teams play.

C. They have free tickets.

D. They live near the basketball court.

2. Why is it hard (困难的) to buy tickets? [ ]

A. The ticket office is far away.

B. The tickets are very expensive.

C. There aren't enough tickets for everyone.

D. There are too many tickets.

3. What do some people do to buy them? [ ]

A. Go to the ticket office right before the game.

B. Ask a basketball player for help.

C. Pay by credit card.

D. Wait in front of the ticket office.

4. What do they do when they are waiting for the ticket office to open? [ ]

A. Sing, dance, and talk.

B. Play basketball.

C. Cheer for their teams.

D. Go on sale.

5. Which is the best title (题目)? [ ]

A. Waiting to Buy Tickets.

B. NBA Basketball Game.

C. Tickets Office.

D. Tickets on Sale.

选择题