客户服务的关键是理解与认识客户及他们的期望。
参考答案:对
---Can you say something about Wenchuan earthquake (汶川地震)?
---___________ people lost their lives in it.
A.Thousand
B.Thousands of
C.Three thousands
D.Three thousands of
患者女性,53岁,因哮喘急性发作急诊入院。护士在入院初步护理中,下列哪项不妥
A.护士简要自我介绍,消除陌生感B.立即给患者氧气吸入C.安慰患者,减轻焦虑D.详细介绍环境及规章制度E.通知医生,给予诊治