You may demand an immediate _____ if the company fails to supply the product in time.

A．refund

B．justice

C．guarantee

D．cooperation

秘书部门进行上下协凋时，应注重捕捉有利机缘、换位思虑和()

A、抓住关头环节

B、从命大局

C、调协悦耳的积极性

D、平衡各方益处