问题
多项选择题
厅堂现场管控中，根据营业厅业务流量合理安排营业窗口和岗位人员，调配柜面人员劳动组合；监督（）；监督管理网点人员服务礼仪、情绪和服务质量；管理和及时更换网点的业务宣传资料和公告信息；指导大堂引导员、保安、保洁员等人员的现场服务工作。
A.柜台服务
B.服务设施
C.人员流动
D.设备运行情况
答案
参考答案：A, B, D
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厅堂现场管控中，根据营业厅业务流量合理安排营业窗口和岗位人员，调配柜面人员劳动组合；监督（）；监督管理网点人员服务礼仪、情绪和服务质量；管理和及时更换网点的业务宣传资料和公告信息；指导大堂引导员、保安、保洁员等人员的现场服务工作。
A.柜台服务
B.服务设施
C.人员流动
D.设备运行情况
参考答案：A, B, D
During one of the toughest weeks of my life, I had the chance to experience surprising grace(善举). I was in my office, when a young man came by. He was obviously very 36 and close to tears. He was an older student and always appeared like a tough guy, 37 showing emotion. He had told me 38 that he was dealing with some difficult 39 problems. He was a caregiver for his sister who was ill. This day he came in, sat down and just sobbed(抽泣). I 40 while he told me how he had been up all night in the hospital with his sister and that was why he couldn’t take my exam that morning. I told him not to 41 it at all. He was clearly in no shape for an exam. I told him to go home and 42 . I reassured(使放心) him that I would do everything I could to help him get through the class. I just sat there while he sobbed. “I think she might die,” he gasped(喘着气说). “What am I going to do?” It was clear to me that he had never 43 this fear out loud to anyone. I just sat there, fully focused on him and his 44 , and tried to offer some soft words of 45 . After quite some time, he 46 himself. I reassured him again that it didn’t matter to me when he took his exam and that I would help him through. Then he left. Afterwards, I felt like his 47 was a blessing(为人带来幸福的事). Being able to help him while I was in pain myself was the most valuable gift. Life never gives more than we can handle.
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