问题
单项选择题
以下属于客服部接待人员负责的工作是（）。
A.负责维修中重大投诉的处理，特别是涉及到事故性质的赔偿等
B.负责各种信息的收集、反馈和跟踪，并将客户投诉及时反馈到各责任部门
C.负责财务部门服务的投诉处理等
D.负责公司运营
答案
参考答案：B
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以下属于客服部接待人员负责的工作是（）。
A.负责维修中重大投诉的处理，特别是涉及到事故性质的赔偿等
B.负责各种信息的收集、反馈和跟踪，并将客户投诉及时反馈到各责任部门
C.负责财务部门服务的投诉处理等
D.负责公司运营
参考答案：B
阅读短文，然后选择能使短文意义完整的正确选项。 Mr. Brown is 75 years old. He lives with his daughter’s family. Every morning he goes to in the park. And at twelve thirty he home for lunch. But today a car stops at his house at twelve. Two policemen(警察) help him get out. One of says to Mr. Brown’s daughter, “The old man can’t find his in the park. He calls us to take him to in our car.” The daughter the policemen and the policemen leaves(离去). Then she asks her , “You go to that park to walk every day and you lose your way. But today, you can’t find the way. What’s wrong with you?” “I can find my way. I just don’t to walk home today,” the old man says and smiles (笑) like a child.
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