问题 问答题 简答题

控制过程包括哪些内容?管理者如何进行有效控制?

答案

参考答案:

过程包括三个方面:确定标准;衡量成效;纠正偏差。管理者要进行有效控制,必须把握住控制过程:

首先,明确标准。标准分为有形标准和无形标准,其中有形标准包括数量标准、质量标准、成本标准和时间标准。在确定标准时应注意:标准要有合理的稳定性;标准要有普遍的适应性;标准要明确和具体。标准要具有可行性。

其次,衡量成效。管理者应搜集反映实际成效的信息;比较实际成效与标准,找出差距。

再次,纠正偏差。管理者一方面要对偏差进行评价,即:分析偏差的原因;查明偏差的结果;弄清偏差的范围。另一方面要对偏差进行纠正,应注意提高纠偏的效率,加强纠偏的措施。

单项选择题
阅读理解

阅读理解。

     A brand is a name, word, sign, symbol, design, or a combination of these, intended to identify the

goods or services of a company or a group of companies. Another purpose of a brand is to contrast

one company from another. The most important skill of professional marketers is the ability to create,

maintain, protect, and enhance the brands of their products and services. Branding has become so

important that today hardly any company or product is without one. Therefore, brand management is

an increasingly important element in marketing.

    Brand power refers to the relative strength of a company's brand in the minds of consumers, and can

influence consumers' choice of products. Brands are powerful to the extent that they give high brand

loyalty and strong brand associations, name recognition, perceived quality and other assets to a company. A strong brand can be one of a company's most important assets.

    High brand power provides a company with many competitive advantages. A powerful brand enjoys

a high level of consumer brand awareness and loyalty. Because consumers expect stores to carry the

brand, the company has more bargaining power when negotiating with retailers (零售商). And because

the brand name brings high credibility, a company with a strong brand can more easily launch new

products with the same brand name.

    Many companies use the advantage of a strong brand power strategically to expand their business.

When a company introduces an additional item with a new flavour, form, colour or package size in a

given product category and under the same brand name, it is called a line extension. Another strategy

is called brand extension. This involves the use of a successful brand name to launch new or modified

products in a new category, thereby employing brand recognition in order to increase sales of new

products.

     Brand recognition is certainly important. Because consumers often hold long-standing perceptions

about brands, high brand power ensure a company continued sales of its products.

1. What does the word "assets" in the 2nd paragraph mean?

A. points    

B. advantages    

C. aspects    

D. elements

2. All of the following statements are the advantages of a high brand power EXCEPT    that______.

A. a high brand wins the loyalty of consumers

B. a high brand usually sets a much higher price

C. it's easy for a high brand company to launch new products

D. a high brand company is more competitive when doing business with retailers

3. A brand extension ______.

A. happens when the company is developing a new product

B. means the expansion of a company's business in its established field

C. takes place when the company introduces a similar item but with a new colour

D. refers to the use of an established brand name to promote a new product in a new category

4. What might be the best title of this passage?

A. Brand Power              

B. Famous Brands

C. Company Brands          

D. Brand Products