问题 问答题 简答题

窗口售票的质量标准是如何要求的?

答案

参考答案:

按规定作业时间,不晚开、不早关、不串岗、礼貌服务。

票据请领及时清点签收储入票箱。

售票做到速度快、售票准、态度好,按照旅客的要去卖到旅客终到站,不买半截票、不售无条票,达到五无:无票款遗失、无误售客票、无误盖日期、车次,无误帖售重卧铺号、无票据丢失和越号。

票款溢赔率不超过部颁规定。

按计划不超售。

票据、帐表认真填写、字体清楚、不潦草、不省略、不涂改、不写错别字、不任意简化,加盖规定印章。

阅读理解

C

We are so used to having a cup of tea before heading off to work, during work or after getting back from work. Tea breaks are more like a custom that takes place regularly several times a day. This tea break tradition has been happening during the past 200 years or so. Tea just happens to be a wonderful drink for most of us. The day simply feels incomplete without a hot cup of tea. However, is tea good for you?

In 2006, the papers were flooded with the news of research showing that drinking 2-3 cups of tea a day is as beneficial as drinking water, with even some additional health benefits. Another report published in November 2009, stated that drinking up to eight cups of tea a day is good for you. The research conducted by nutrition expert Dr. Carrie Ruxton, debunked (揭示…的真相)the popular stories about caffeinated(含咖啡因的)drinks like tea, coffee and cocoa. According to Dr. Ruxton, the caffeine present in tea tends to lower the risk of heart attacks and strokes. She says that drinking 8 cups of tea a day gives the drinkers “the best levels of health-giving substances” present in tea and other caffeinated drinks.

Contrary to popular belief that tea does not contain more caffeine than coffee, it actually contains almost half the amount. Caffeine is a natural thing found in many types of food and drink. It’s also something that can give you a much needed lift for a demanding and tiring afternoon ahead. Research shows that proper amounts of caffeine are safe for most people.

So why not take full advantage of your tea breaks at work, or make time for afternoon tea while out shopping at the weekend? And remember that tea is not just a great drink, but it helps to keep you looking and feeling healthy.

59. What is mainly talked about in the first paragraph?

A. The types of tea.  B. The tea custom     C. How to drink tea    D. When to drink tea.

60. Reports in the newspapers show that ______.

A. drinking tea is a healthy habit                 B. new ways of drinking tea appear

C. drinking tea is harmful to health             D. people don’t like to drink tea any more

61. Caffeine in tea ____.

A. can make you energetic                       B. gives you a good rest

C. may cause heart attacks                       D. is more than that in coffee

62. What would be the best title for the passage?

A. Tea and disease                                   B. Tea—a healthy drink 

C. Tea, coffee and cocoa                          D. Drink tea or coffee

单项选择题