问题
单项选择题
客户现场投诉的解决方法是()。
A.与客户讲道理,甚至争论
B.听客户的原因,即判断为投诉
C.强调客观原因和客户原因
D.针对投诉的分析,提高服务管理
答案
参考答案:D
客户现场投诉的解决方法是()。
A.与客户讲道理,甚至争论
B.听客户的原因,即判断为投诉
C.强调客观原因和客户原因
D.针对投诉的分析,提高服务管理
参考答案:D
选择方框中所给的句子,补全对话。 | |
A: Hello, Daisy. B: Hi, Alice. I'm going to have a party next week. 1._____________ A: A party? That's cool! 2._____________ B: It's my birthday on Wednesday. I'm going to be sixteen. A: Oh, dear! I'm afraid I can't come on Wednesday. B: 3.____________ My birthday's on Wednesday, but the party's on Friday. A: Oh, that's OK. 4.____________ B: At 8:30. A: Right, that would be no problem. B: It's going to be at the London Hotel, near the town center on Shindy Street. A: OK. 5._____________ I've got a map. B: Wonderful. See you next time. A: See you. 1._____ 2._____ 3._____ 4._____ 5._____
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