根据对话内容，在空白处填写适当的话语（话语可能是一个句子，也可能是一个短语或一个词），使对话完整。

A: Did you and Amy have fun last night, Tina?

B: Well, yes and no.

A: Why did you say so?

B: Because Amy was late.  The party was nearly over when she 1._____．

A: What happened to her?

B: On the way there, she 2._____ her bike and hurt her left leg.

A: 3._____?

B: We put some medicine on the cut and covered it with a clean cloth.

A: I hope she will be better soon.  And 4._____?

B: Sure.  Loud music made me want to dance, and the food was great.

A: What do you think of the movie last night?

B: It was a really good movie, but it was 5._____ sad that it made us cry.

A: Oh, it's time to go home now. Bye.

B: Bye.

在客户管理的过程中，需要注意（）等原则。

A.专人负责

B.灵活运用

C.突出重点

D.动态管理

E.风险管理