问题
单项选择题
( )是服务行业的服务宗旨、行为指南,是处理问题的出发点。
A.服务至上原则
B.宾客至上原则
C.规范化服务原则
D.个性化服务原则
答案
参考答案:B
( )是服务行业的服务宗旨、行为指南,是处理问题的出发点。
A.服务至上原则
B.宾客至上原则
C.规范化服务原则
D.个性化服务原则
参考答案:B
完形填空。 | ||||
Today is March 7th, and tomorrow is __1__. Dally wants __2__ her mother something. Dally __3__ 10 dollars. She is thinking about __4__. She thinks and thinks. Then she has an __5__. "I can buy a card __6__ my dear mother." Dallky goes to the supermarket and buys a beautiful card. She __7__ some words on it. She show it to her mother and says, "Here is a card for you, mum." Her mother is __8__ happy. " __9__, Dally." She says. Dally is __10__, too. | ||||
|