问题 单项选择题

( )是服务行业的服务宗旨、行为指南,是处理问题的出发点。

A.服务至上原则

B.宾客至上原则

C.规范化服务原则

D.个性化服务原则

答案

参考答案:B

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完形填空。
     Today is March 7th, and tomorrow is __1__. Dally wants __2__ her mother something. Dally __3__
10 dollars. She is thinking about __4__. She thinks and thinks. Then she has an __5__. "I can buy a card
__6__ my dear mother."
     Dallky goes to the supermarket and buys a beautiful card. She __7__ some words on it. She show it
to her mother and says, "Here is a card for you, mum." Her mother is __8__ happy. " __9__, Dally." She
says. Dally is __10__, too.  
( )1. A. Teachers'Day
( )2. A. to give    
( )3. A. have        
( )4. A. how to buy  
( )5. A. card        
( )6. A. with        
( )7. A. writes      
( )8. A. much        
( )9. A. Come on    
( )10. A. sad        
B. Christmas'Day      
B. give              
B. has                
B. what to buy        
B. idea              
B. at                
B. reads              
B. very              
B. It's March7th today
B. happy              
C. Women's Day          
C. giving              
C. is                  
C. how buy it          
C. hour                
C. of                  
C. hears                
C. real                
C. I buy a card for you
C. tall                
D. Womans'Day
D. to have  
D. buys      
D. what buy  
D. thing    
D. for      
D. says      
D. certain  
D. Thank you
D. angry    
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