旅游业的优质服务,既包括文明礼貌等良好的服务态度,又包括行、住、吃、游、购等综合性的服务内容。
参考答案:对
补全对话(每小题1分,满分5分)
根据对话内容,从下面方框里的选项中选出能填入空白处的最佳选项,其中有两项多余选项。(共5小题;每小题1分,满分5分)
Mrs Brown : What a tiring evening!
Mr Brown : Oh , it's good to sit down after all that standing.
Mrs Brown : 1
Mr Brown : I don't think I've ever felt so tired in my life. 2
Mrs Brown : And the heat . 3
Mr Brown : We shouldn't have accepted the invitation in the first place.
Mrs Brown : 4 We've only been to a party.
Mr Brown : You're right . We must be getting old .
Mrs Brown : Come on . 5 We'd feel better.
鼓励管理者将冲突维持在一种低水平的观点是()
A.相互作用观点
B.现代企业管理制度观点
C.人文主义观点
D.传统观点
E.人际关系观点