关注自闭症儿童的某志愿者协会目前有登记在册的志愿者70名，有2名专职社会工作者担任志愿者领导。为了提高其服务质量，督导需对志愿者进行培训的内容有（ ）
A．自闭症儿童的身心发展特点
B．志愿服务的意义和价值
C．与自闭症儿童建立关系的技巧
D．志愿者表彰的意义和办法
E．志愿服务表现评估标准
参考答案：A,B,C
解析：【考点解析】志愿者训练对促进志愿者的工作表现，增进工作满足感和提升志愿服务工作整体素质具有重要意义。志愿者训练包括知识、技巧和态度三方面的灌输和交流，其主要内容包括：一是让志愿者认识志愿服务的意义，了解机构政策目标和理想使命，促进志愿者个人目标和机构目标达到一致。选项A。二是根据服务岗位的要求，对志愿者进行实务训练，包括相关知识、技巧和态度，以确保服务质量达到应有的水平。选项BC。三是通过训练提升志愿者的服务信心，帮助他们挖掘潜能，促进志愿者个人发展。
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| Mr Glen is a millionaire. Five years ago, after returning from abroad to his motherland, he__1__up his small company. Speaking of success, Glen often tells us a story about his__2__expensive "school" fee. He always owes his success to it. At that time, Glen, who already got a Ph. Degree, decided to return to the homeland, starting a company. Before__3__, he bought a Rolex watch with the __4__made through years of work after school and the scholarships. At the airport he had to accept the routine customs check. The watch on his wrist was also demanded to be __5__ down for inspection. Glen knew that carrying the __6__ goods out had to pay the tax. And he worried about paying __7__ for his watch. So when he was checked, he told a lie that his watch was a worthless __8__. When he was __9__ of his "smarts", immediately, __10__ the presence of Glen, the officers hit the watch, which __11__ nearly ￥100, 000, into pieces at hearing Glen's words. Glen was amazed. __12__ he understood why, he was taken to the office to be __13__ strictly. For many times of entry exit __14__ he knew that only those people in the "blacklist" would "enjoy" this special treatment. The officers looked out everything carefully in the box, and warned him __15__ time of entry and exit he must accept the check and if __16__ reusing and carrying fake and shoddy(劣质的)goods, he would be charged according to law! Suddenly, his face turned red, and he had nothing in mind after __17__ the plane for long. After returning to the homeland, he often told the story to his family, and his employees, too. He said that this made a deep __18__ on him, because the additional high "school" fee that he had ever paid made him realize the value of __19__, which he would __20__ as the secret of his success forever. | ||||
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