问题
单项选择题
The project team has added some additional functionality which was not required as part of the project. However the customer is satisfied with the project. From a quality perspective, ______ .
A．this is high quality because it exceeded customer expectations
B．this is not acceptable quality because gold plating was done which is not advisable
C．this will mean repeat business from the same customer
D．none of the above
答案
参考答案：B
解析： 项目团队添加了些额外的功能, 这些功能不是项目所要求的部分, 尽管客户对项目感到满意。从质量的角度而言, ______ 。 A) 因为超越了客户的期望, 所以这是高质量的 B) 这是不可以被接受的, 因为镀金是不可取的 C) 由于客户相同, 这意味着交易重复 D) 上述都不对 客户满意要求符合需求(如项目必须产生出它期望产生的产品)，PMI认为提供额外的功能不是好的实践，即便客户满意。