用户对业务不满或提出取消、拆机需求时，我们需要做以下哪些工作

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问题多项选择题

用户对业务不满或提出取消、拆机需求时，我们需要做以下哪些工作（）

A.了解客户不满的真实原因及需求

B.诚挚挽留

C.推介其它适合客户的产品

D.建议用户拨打投诉台处理

答案

参考答案：A, B, C

填空题

从集合{1,2,3,4,5,6,7,8,9,10}中选出五个数组成子集,使得这五个数中的任何两个数的和都不为11,这样的子集共有　　　个.

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问答题

Mr Zhang, Mr Liu, Mr Guan, Ms Zhao and Ms Wang were the shareholders of a limited liability company with a registered capital of RMB 200,000 yuan, and each one held 20% of the equity of the company.Mr Liu was intending to transfer his equity to a private enterprise and sent a written notice to the other four shareholders to ask for their consent. Mr Zhang and Ms Zhao agreed with the transaction and also expressed their willingness to buy Mr Liu’s equity if the price were reasonable. However, they could not reach an agreement as to the proportion of equity to buy.Mr Guan was against the transaction and claimed his right of priority to buy the equity of Mr Liu. Ms Wang did not respond immediately upon receiving the notice. Then, two months later, she expressed her disagreement with the transaction between Mr Liu and the private enterprise.Since the price offered by Mr Guan was lower than that of the private enterprise, Mr Liu finally signed the equity transfer agreement with the private enterprise. This transaction caused disputes among the shareholders of the company. Under such circumstances Mr Guan decided to leave the company and requested the company to purchase his equity.Required:Answer the following questions in accordance with the relevant provisions of the Company Law of China and give your reasons for your answers:

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