——Mr Smith looks rather a kind man.

——But in fact he is cold and hard on us. You ____ believe it!

A．shouldn't

B．wouldn't

C．mustn't

D．needn't

VIP客户经理应该保持良好的服务心态，良好的服务心态应该包括（）

A.站在客户角度考虑

B.像对待朋友一样对待客户

C.为了完成指标硬推销

D.不能为了完成KPI任务进行硬推销