阅读理解。
The concept of Emotional Intelligence（EQ or EI）was first given by Peter Salovey and John
Mayer, but it became widely popular after the publication of Daniel Goleman’s best seller " Emotional
Intelligence” in 1995. The meaning of emotional intelligence is " Knowing how you and others feel and
what to do about it."
The control center of our emotions is a small part of our brain called the amygdala（类扁桃体）,
which scans incoming signals from our sensory organs（eyes, ears…）and acts as the emotional alarm
center of our body. When it detects a condition that we hate, that we fear, or that could hurt us, it sends
an immediate signal to the other parts of our brain that controls our actions.
The amygdala’s widespread web of neural（神经系统的）connections allows it, during an
emotional emergency, to take control of much of the rest of the brain including the mind. This explains
why we sometimes do things “without thinking” like closing our eyes just before a flying insect hits our
face or losing control during the course of a heated argument.
Emotions are important for good decision-making and to keep friendly relationships with others
around us. We admire people with determination who have the ability to control their emotions when they
face pressure, arguments or aggression（attack）. We also enjoy being with people who can express
co-operation and forgiveness. We need these emotions to be happy in our professional life as much as
we need them in our private life.
The majority of problems at work are caused by unmet emotional needs. The emotional-intelligent
manager knows how to make out and manage the emotional needs of both the customers and his team.
He or she, wants to help others feel respected, supported, helped, trusted, important, special, useful,
needed and valued.
When our emotional needs are satisfied, we feel better, and when we feel better, we are more
productive, patient, creative, open-minded, and caring.
Emotional intelligence requires that we develop our abilities in four main areas:
1）self-awareness being aware of our emotions as they happen;
2）managing emotions keeping a healthy balance of emotion and thinking;
3）recognizing emotions in others it’s a great communicating skill;
4）handling relationships managing emotions in others increases our popularity, our leadership
ability and our communication effectiveness.
1. When did EQ become popular?
A. After Peter Salovey and John Mayer defined the term.
B. After computers became widely spread in our life.
C. After Daniel Goleman published his book on EQ.
D. After an expert said it was quite important.
2. Which of the following controls our emotion?
A. Amygdala in our brains.
B. Our sensory organs.
C. Our mind.
D. Our head.
3. What is the reason for most of the problems we meet at work?
A. Our emotional needs cannot be satisfied.
B. We cannot get along well with others.
C. We do not have the nerves of steel.
D. We are extremely tired.
4. According to the passage, "managing emotions" suggests that ______.
A. we should always control our emotions
B. we should not always control our emotions
C. we should not care so much about our emotions
D. we should neither control nor free our emotions too much
